DO YOU TRUST THE WORKERS ON YOUR ROOF?
In life, we are often faced with situations where we are not the expert: taking the car to the mechanic, having our house painted, or going to the doctor. In these situations, the level of satisfaction depends on our level of trust of the “expert”, the person who we are relying on. If your check engine light comes on and you go to the mechanic, even if he does everything right and charges you a fair amount, you may feel like you got ripped off if you don’t trust him. We often expect the experts to take advantage of us because we can’t test them ourselves and we don’t have a trusting relationship built.
Getting your roof worked on is just another situation where you aren’t the expert and you have to rely on someone who is; and just like the other situations, if you don’t have a trusting relationship, you probably won’t have a great experience.
Why You Must Trust the Workers on Your Roof
If you don’t trust the workers on your roof, you are in for a world of headache throughout any roof projects on your building. There are several reasons why you really need to develop a trusting relationship with your roofing contractor:
They have full access to your facility at nearly all hours of the day.
This isn’t always the case, but in many scenarios, the roofing crew is working around the clock, 24 hours a day. In this situation, you aren’t there when they are working, and you don’t know if they’re sitting down on the job, being unsafe while no one is around, or stealing from or vandalizing the building. They are unsupervised by you for most of the time if they are working 24 hours, and if you don’t trust them, you will constantly be worried.
They can charge you anything they want.
Related to the first concern, if you don’t trust your contractor, you may be worried that they will overcharge you simply because they can. Especially if you aren’t around to monitor their work, it can be very easy for them to write down extra hours that they didn’t work or materials that they didn’t use.
How Can You Ensure You Found a Trustworthy Roofing Contractor?
With all of the dangers and hazards of operating with a roofing contractor you don’t trust lined out above in mind, what can you do to make sure that you have a trustworthy roofing contractor?
Most importantly – spend face time with them.
You can check references, portfolios, and tax IDs on a contractor and find that everything checks out (which you should), but until you sit down with them or walk your roof with them, you won’t quite feel comfortable leaving them alone on your roof. It is extremely important that you get to know them on a professional and personal level to truly develop a trusting relationship with them.
Check their references.
This is not a guarantee that they are trustworthy, but it is still an important step. You should ask the contractor for their references and then actually call them, and see if their best references testify to their trustworthiness. Another thing you can do is check on services like Angie’s List that reviews the experts in different fields.
If all the references say the contractor is trustworthy, you can feel a little bit better. However, this is more of a negative test. They have to receive all positive results to be considered further, but one or two negative results should certainly remove the contractor from contention.
Check their past reputation.
Simply by asking around, Googling the company, and thinking back to your own perception of the company is a good exercise in locating a trustworthy roofing contractor. A lot of decisions can be made by simply “trusting your gut”; don’t ignore it on your roofer.
Check their portfolio.
If possible, get a hold of their references and ask them for permission to get up on a roof this contractor did for them. If you see a few of their projects and they are all pristine, you’re that much closer to placing your trust in them. If half of their roofs make you wonder if they were blindfolded while they were working, maybe you should take them out of the running.
Trusting the workers on your roof is extremely important, for reasons such as safety, peace of mind, and financial security. If you find a trustworthy roofing contractor, stick with them. Constantly changing contractors builds distrust on their end, which doesn’t help the relationship. Remember that it is a two-way street. You should work to find a trustworthy contractor, but you also have to remain a trustworthy client to them.